Glamorous

Lovely experience by the security guard named Sharron Timtton. She was very lovely, accepting, and professional in her own ways and I feel that's the best person to cherish in any kind of businesses. I love the steo of free individual opinionated arguments and the people who have this. Be a great human being, try to be the greatest human being or try to be.

a month ago

Since the refurb in September the venue has really changed! All new door staff, all new bar staff, all new entertainment and a whole new venue! Loads better

7 months ago

I visited this place yesterday and was really disappointed with the experience. I was wearing my comfortable Birkenstock shoes, but I was denied entry because they were deemed unacceptable. The staff required that I purchase cheap foam flip-flops for £5 in order to be allowed inside. Make it make sense?? Like what????….It didn’t make sense to me because my shoes felt safer and more appropriate than the flip-flops. Eventually, I was asked to leave because they didn’t have my size in the required footwear, and I wasn’t offered any refund despite having been there for only a few minutes. Overall, I found the policy confusing and the experience frustrating. I hope they can improve their customer service and policies in the future. I’ve visited this place a few times and had no problem, due to all this because of shoes then venue definitely missed out on the opportunity to make money from me and my friends. Never had an issue with this place before, I’ve been here on multiple occasions with my Birkenstock shoes - their new door lady (older, white hair) was a total disgrace to me. So rude. Me and my friends were not drunk during this interaction may I add also. I suggest you fire that new door lady, she’s a incredibely rude. Feel free to check your CCTV too. Not coming again

8 months ago